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We continuously monitor the official TrekkSoft status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last TrekkSoft outages.
Major Resolved · started over 1 year ago
TrekkPay payment gateway outage
We are currently experiencing an issue in TrekkPay payment gateway which is preventing some operations related to payments and refunds. Our developers are already investigating on finding the root cause of the issue. We will keep you updated and apologize for the inconvenience caused.
Major Resolved · started almost 2 years ago
Database issue affecting several product functionalities
We are currently experiencing issues with Trekksoft database. This is affecting POS Desk, TrekkSoft API and Backend Mobile Applications. Our developers have already located the root cause of the issue and are working hard towards a resolution. We will keep you updated and apologize for the inconvenience caused.
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Major Resolved · started over 2 years ago
Websites and backend loading slower than expected
We are currently experiencing issues with Trekksoft websites loading slower than usual. This is affecting the back end system and POS Desk also. Our developers have already located the root cause of the issue and are working hard towards a resolution. We will keep you updated and apologize for the inconvenience caused.
Minor Resolved · started about 3 years ago
Down time post mortem report Feb 26th 2020
Summary: On the morning of February the 26th we migrated the TrekkSoft servers from our Cloudscale hosting provider in Zurich to the new Amazon Web Services in Ireland. After the migration was complete, usage of the system increased as the merchants began to take bookings and use the system. We spotted a major drop in performance. The root cause was one database host that was throttling under the amount of requests per second. This database slowdown caused a significant drop in performance to our applications (Merchants landing pages - CMS, Backoffice, public and private API and mobile apps), in some cases rendering them inoperable. What Happened 6:45am - 8:29am CET - We completed the AWS migration. We tested all the main cases and monitored all hosts and the preliminary results were satisfactory. 9:00am CET - Our applications began handling an increased amount of requests as the system came back online and usage of the system scaled up. One of the main database hosts (MySQ...
Minor Resolved · started about 3 years ago
Issues with support systems
Our provider for the software we use to answer support related question such as chat and email, is experiencing issues. At the moment we do not have an update on when the issue will be resolved. Customers reaching out to us for support should be prepared for a longer than usual wait.
Minor Resolved · started over 3 years ago
Limited chat functionality
We are currently experiencing an issue affecting our chat tool. This means that temporarily, messages you send to us via the chat tool might not work. We already informed our service partner Hubspot and they are working on solving this issue as quickly as possible. Further details you find here: https://status.hubspot.com/ In the meantime feel free to send us an email to [email protected] We are sorry for the inconvenience and will inform you as soon as this issue is fully solved.
Major Resolved · started over 3 years ago
Booking unavailable on some merchants' pages
We are currently experiencing an issue affecting some but not all of our subscribers. Those affected will not be able to take bookings for a short time on certain activities that have been made inactive by the system. We have pinpointed the issue and have already deployed a correction that will reset the affected activities, making them available once again. As the script works through the system merchants will begin to see their activities become bookable again. Depending on the merchants this may take between a few minutes and hours. We are sorry for the inconvenience and assure you we are doing everything possible to remedy the situation quickly.
User-reported problems for TrekkSoft in the last 12 hours. It's a collection of user reports from different sources.
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