Is TrekkSoft Down? TrekkSoft status is operational

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Stats for TrekkSoft official incidents in the last 30 days

Number of Incidents

0 outages

Since last incident

99 days

Users reports for TrekkSoft in the last 12 hours

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Stay on top of TrekkSoft's current and past outages

TrekkSoft outages in the last 30 days per day

Major · 3 months ago · lasted about 3 hours

Payment Gateway Issue

We are seeing some limited disruption on some attempt to make purchases resulting in an error. Most bookings are working as expected and we are investigating the cause of the intermittent failed bookings.

Major · started almost 2 years ago

TrekkPay payment gateway outage

We are currently experiencing an issue in TrekkPay payment gateway which is preventing some operations related to payments and refunds. Our developers are already investigating on finding the root cause of the issue. We will keep you updated and apologize for the inconvenience caused.

Major · started over 2 years ago

Database issue affecting several product functionalities

We are currently experiencing issues with Trekksoft database. This is affecting POS Desk, TrekkSoft API and Backend Mobile Applications. Our developers have already located the root cause of the issue and are working hard towards a resolution. We will keep you updated and apologize for the inconvenience caused.

Major · started about 3 years ago

Websites and backend loading slower than expected

We are currently experiencing issues with Trekksoft websites loading slower than usual. This is affecting the back end system and POS Desk also. Our developers have already located the root cause of the issue and are working hard towards a resolution. We will keep you updated and apologize for the inconvenience caused.

Minor · started over 3 years ago

Down time post mortem report Feb 26th 2020

Summary: On the morning of February the 26th we migrated the TrekkSoft servers from our Cloudscale hosting provider in Zurich to the new Amazon Web Services in Ireland. After the migration was complete, usage of the system increased as the merchants began to take bookings and use the system. We spotted a major drop in performance. The root cause was one database host that was throttling under the amount of requests per second. This database slowdown caused a significant drop in performance to our applications (Merchants landing pages - CMS, Backoffice, public and private API and mobile apps), in some cases rendering them inoperable. What Happened 6:45am - 8:29am CET - We completed the AWS migration. We tested all the main cases and monitored all hosts and the preliminary results were satisfactory. 9:00am CET - Our applications began handling an increased amount of requests as the system came back online and usage of the system scaled up. One of the main database hosts (MySQ...

Minor · started over 3 years ago

Issues with support systems

Our provider for the software we use to answer support related question such as chat and email, is experiencing issues. At the moment we do not have an update on when the issue will be resolved. Customers reaching out to us for support should be prepared for a longer than usual wait.

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Frequently Asked Questions

Is TrekkSoft down right now? What is TrekkSoft current status?
TrekkSoft seems to be up and running. We've updated the status 14 minutes ago.
Was TrekkSoft down today?
TrekkSoft is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with TrekkSoft, but the status is OK. What's going on?
There are a few things you can try:
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  • Check the Twitter account for more information.
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