Outage in TrekkSoft

Registered issue: Custom Domains not accessible

Resolved Major
April 16, 2025 - Started 15 days ago - Lasted about 12 hours
Official incident page

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Outage Details

We are currently experiencing issues with custom domains not being accessible. Therefore the option to book might be limited. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/17/2025 07:08AM

The incident has been resolved, and all TrekkSoft functionalities are operating as expected since Wednesday, 22:16pm CEST.

Our investigation revealed that an attack happened affecting custom domains. We aim to publish a detailed post-mortem later today.

We sincerely apologize once again for any inconvenience caused.

MONITORING 15 days ago - at 04/16/2025 08:36PM

Custom domains are now accessible again. The root cause of the issue was an attack, which was now successfully being blocked. We will keep monitoring the situation.

INVESTIGATING 15 days ago - at 04/16/2025 07:09PM

We are currently experiencing issues with custom domains not being accessible. Therefore the option to book might be limited.

Our developers are already investigating the root cause of the issue.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.

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