Outage in TrekkSoft

Scheduled maintenance notice: 14th October 6:00 AM to 8:00 AM (CEST)

Resolved Major
October 14, 2025 - Started 4 days ago - Lasted about 7 hours
Official incident page

Incident Report

To continue improving our product’s performance and deliver an even better experience, we’ll be performing essential scheduled maintenance. During this time, there may be temporary downtime, though we expect any interruption to last no longer than two hours. When: Tuesday, October 14th, 6:00 – 8:00 am CEST We understand how important uninterrupted access is, and we truly appreciate your patience and understanding as we make this upgrade. If you have any questions or concerns, please don’t hesitate to reach out to our support team.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/14/2025 10:39AM

The scheduled maintenance has been completed. All functionalities are operational.

Thank you again for your continued patience and understanding.

MONITORING 4 days ago - at 10/14/2025 08:45AM

The upgrade has been successfully completed, and HTTP traffic has been re-enabled, restoring full access to the system. Our team continues to monitor performance to ensure everything is running smoothly.

Thank you again for your patience and understanding during today’s upgrade.

MONITORING 4 days ago - at 10/14/2025 08:21AM

To accelerate the backup process required for our upcoming upgrade, we will temporarily disable HTTP traffic for both our web app and API.

During this time, the system will be unavailable, and you may encounter a gateway error (e.g., 502) when attempting to access it.
Once the backup is complete, our team will need an additional 30 minutes to finalize the upgrade before restoring full access.

We sincerely apologize for the inconvenience and appreciate your understanding as we work to improve system performance and reliability.

MONITORING 4 days ago - at 10/14/2025 08:21AM

To accelerate the backup process required for our upcoming upgrade, we will temporarily disable HTTP traffic for both our web app and API.

During this time, the system will be unavailable, and you may encounter a gateway error (e.g., 502) when attempting to access it.

Once the backup is complete, our team will need an additional 30 minutes to finalize the upgrade before restoring full access.

We sincerely apologize for the inconvenience and appreciate your understanding as we work to improve system performance and reliability.

MONITORING 4 days ago - at 10/14/2025 06:23AM

Our scheduled maintenance is taking a bit longer than expected. The process is still ongoing, and some services may remain unavailable for a short while longer.
We’re actively working to complete the update and verify everything is running smoothly.
We’ll share another update as soon as maintenance is complete.
Thank you for your continued patience and understanding.

MONITORING 4 days ago - at 10/14/2025 04:00AM

To continue improving our product’s performance and deliver an even better experience, we’ll be performing essential scheduled maintenance. During this time, there may be temporary downtime, though we expect any interruption to last no longer than two hours.

When: Tuesday, October 14th, 6:00 – 8:00 am CEST

We understand how important uninterrupted access is, and we truly appreciate your patience and understanding as we make this upgrade. If you have any questions or concerns, please don’t hesitate to reach out to our support team.

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