Issues accessing TrekkSoft Backoffice and POS Desk

This incident has been resolved.

Certain domains and subdomains were inaccessible this mornig, which caused the temporary disruptions to TrekkSoft production functionalities (including the Backoffice, POS Desk, and Booking Widgets).

All systems and services are now fully operational and working as expected.

Next Steps: Our engineering team is closely monitoring performance and stability to ensure everything remains running smoothly.

We appreciate your patience while we brought services back online. Another update will be provided once we formally close the incident.

The ongoing technical issue is also impacting booking functionality for certain accounts, preventing new bookings from being received.

Our development team is actively working on a fix. Thank you for your patience as we work to resolve this completely. We will keep you updated here.

We are currently experiencing issues in some Trekksoft production functionalities (a.o. Backoffice, POS Desk). This might result in you not being able to access the Backoffice or POS Desk.

Our developers are already investigating the root cause of the issue.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.

We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.