Global issue affecting all/majority of TrekkSoft’s functionalities

We have successfully resolved the recent performance issues, and all platform functions have returned to normal operations.

No customer or system data was compromised during this incident. We will continue to closely monitor all systems to ensure ongoing stability and performance.

Thank you for your patience and understanding.

For a short period of time, certain domains and subdomains were inaccessible, which caused the temporary disruptions to TrekkSoft production functionalities (including the Backoffice, POS Desk, and Booking Widgets).

Current Status:

System Recovery: All systems and services are now fully operational and working as expected.

Next Steps: Our engineering team is closely monitoring performance and stability to ensure everything remains running smoothly.

We appreciate your patience while we brought services back online. Another update will be provided once we formally close the incident.

We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) that could potentially be affecting access to the TrekkSoft backoffice and bookings via the booking widget, channel manager or website builder.

Our developers are already investigating the root cause of the issue.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don’t hesitate to contact us. We will make sure to keep you updated on the progress of this issue.

We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.