Registered downtime 12th of July 2025

All Trekksoft functionalities are now operating normally. We will provide a postmortem of the incident as soon as possible.

We apologize once again for any inconvenience this may have caused.

Trekksoft Systems have been targeted today by a well coordinated cyber attack. Our teams have been working tirelessly to defend against this issue and have put in place several measures that have for now, reestablished normal functionality in all areas of the system.

However we continue to see the aggressors make efforts to disrupt the system. We continue to monitor the situation and be on high alert until these attacks have subsided. We apologize for the inconvenience caused and will continue to provide updates.

The attack has resume and the system is down again.
We are taking measures to find a definite solution to stop the attack.
We will keep you updated and apologize for the inconvenience caused.

The situation seems to be stabilizing making all parts of the system available again. Custom domains are now accessible. Bookings appear to be working as expected on all channels now, and OTA bookings will beginning to be processed.

The root cause of the issue was an attack. We will keep monitoring the situation to make sure all systems are performing well.

Since 10:29am, our company experienced a targeted attack on several subdomains making the system unavailable.

We are taking measures to stop the attack.

We will keep you updated.

We are currently experiencing an issue that is preventing bookings from being placed. The affected parts of the system include the Booking Widget, PoS desk, and the mPoS mobile app, which is currently inaccessible. Users who host their site via the Trekksoft Website Builder may also be unable to access their site.

While channel manager bookings are still being taken via OTAs, they are not being processed on our system at the moment.

We are actively investigating the root cause to find the quickest solution to restore booking functionality.

We will keep you updated and apologize for the inconvenience caused.