Outage in TrekkSoft

Registered issue: Booking notifications failure

Resolved Major
June 19, 2025 - Started 10 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing an issue with bookings notifications delivery. Notifications look delivered on our end but actually not received. Our developers are already investigating the root cause of the issue. We're sorry for any inconvenience this has caused and appreciate your patience as we work to fix it. We'll keep you updated on our progress.
Components affected
TrekkSoft API
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 06/19/2025 03:02PM

The incident has been resolved and booking notifications are being delivered as expected. As mentioned, the root cause seemed to be related to an issue in one of our systems.

We sincerely apologize once again for any inconvenience caused.

MONITORING 10 days ago - at 06/19/2025 12:42PM

The notification emails that where not sent are being sent. The root cause of the issue was a problem with one of our systems. We will keep monitoring the situation

INVESTIGATING 10 days ago - at 06/19/2025 11:40AM

We are currently experiencing an issue with bookings notifications delivery. Notifications look delivered on our end but actually not received.

Our developers are already investigating the root cause of the issue.

We're sorry for any inconvenience this has caused and appreciate your patience as we work to fix it. We'll keep you updated on our progress.

Latest TrekkSoft outages

Registered issue: Custom Domains not accessible - 2 months ago
Payment gateway issue - 5 months ago
Registered Incident- Not able to take bookings (Booking Widget, POS, mPOS) - 7 months ago
Registered system slowdown December the 2nd 2024 - 7 months ago
Payment gateway issue - 8 months ago

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