Registered system slowdown December the 2nd 2024

The incident has been resolved, and all TrekkSoft functionalities are operating as expected.

Our investigation revealed that the system slowdown, which caused error messages during booking attempts and prevented some bookings from being processed, was triggered by an unexpected increase in system requests (e.g. a high volume of reporting requests).

We have implemented a fix that appears to have resolved the issue and are actively exploring measures to prevent similar issues in the future. A detailed postmortem of the incident will be shared in the coming days.

We sincerely apologize once again for any inconvenience caused.

We are continuing to monitor for any further issues.

We have identified the root cause, applied a fix, and are currently monitoring the results.

We are continuing to investigate this issue.

We are currently experiencing a system delay that is causing a general slowdown of the system, this might result in error messages being shown and also might prevent some bookings from being placed. The affected areas include the booking widget, PoS desk and the mPoS mobile app.

Our developers are actively investigating the root cause of this issue.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we work toward a resolution. If you have any questions or concerns, please feel free to reach out to us.

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