Outage in TrekkSoft

Incident registered

Resolved Minor

June 30, 2025 - Started 10 months ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently experiencing intermittent system failures due to a database overload. As a result, you may encounter issues accessing the backoffice or receiving bookings online. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause

Components affected

TrekkSoft Application TrekkSoft API TrekkSoft Backend Mobile Applications TrekkSoft POS Desk TrekkSoft Website

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/01/2025 07:07AM

The incident has been resolved, and all TrekkSoft functionalities are operating as expected.

The intermittent failure was due to a database overload. A more detailed explanation of the incident will be shared as soon as possible.

We sincerely apologize once again for any inconvenience caused.

MONITORING 10 months ago - at 07/01/2025 05:55AM

The system has been stable and fully operational since 10:15 PM CEST on June 30. We will continue to monitor the situation closely and provide a more detailed update later today.

INVESTIGATING 10 months ago - at 06/30/2025 08:06PM

We are currently experiencing intermittent system failures due to a database overload.

As a result, you may encounter issues accessing the backoffice or receiving bookings online.

Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause

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