Outage in TrekkSoft

Payment gateway issue

Resolved Major
January 31, 2025 - Started 9 months ago - Lasted 42 minutes
Official incident page

Incident Report

We want to inform you about an ongoing issue with the Payyo payment gateway. Currently, multiple errors are occurring when customers attempt to make payments on our hosted payment page (HPP), which may prevent transactions from being completed. We are in close contact with Payyo and will keep you updated on the situation. You can also check for real-time updates at http://status.payyo.ch/. We apologize for any inconvenience and appreciate your patience as we work to resolve this. If you have any questions or concerns, please don’t hesitate to reach out.
Components affected
TrekkSoft TrekkPay

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/31/2025 09:21AM

We're happy to inform you that the incident has been resolved.

Payyo's platform is now stable, and customers can successfully proceed with payments again.

We sincerely apologize for any inconvenience this may have caused.

INVESTIGATING 9 months ago - at 01/31/2025 08:40AM

We want to inform you about an ongoing issue with the Payyo payment gateway.

Currently, multiple errors are occurring when customers attempt to make payments on our hosted payment page (HPP), which may prevent transactions from being completed.

We are in close contact with Payyo and will keep you updated on the situation. You can also check for real-time updates at http://status.payyo.ch/.

We apologize for any inconvenience and appreciate your patience as we work to resolve this. If you have any questions or concerns, please don’t hesitate to reach out.

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Incident registered - 4 months ago

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