Outage in TrekkSoft

Payment processing incident

Resolved Major
October 20, 2023 - Started 7 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We would like to inform you that there is an ongoing incident with our payment gateway service provider. As a result many of our merchants are currently unable to process payments. As this issue is not within our system we have no ability to remedy this. Nonetheless we are in close contact with the payment services and will continue to update our customers on the situation. Note: This does not impact our merchants processing payments via Stripe.
Components affected
TrekkSoft TrekkPay
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/20/2023 03:08PM

We are pleased to announce that the incident with our payment gateway service provider has been successfully resolved.

Payment processing is now again fully operational.

INVESTIGATING 7 months ago - at 10/20/2023 01:55PM

We would like to inform you that there is an ongoing incident with our payment gateway service provider. As a result many of our merchants are currently unable to process payments.

As this issue is not within our system we have no ability to remedy this. Nonetheless we are in close contact with the payment services and will continue to update our customers on the situation.

Note:
This does not impact our merchants processing payments via Stripe.

Latest TrekkSoft outages

Registered slow response time May the 3rd 2024 - 3 days ago
Registered downtime March 10th 2024 - about 2 months ago
Global issues in several Trekksoft production functionalities - 3 months ago
Global issues in several Trekksoft production functionalities - 7 months ago
Payment Gateway Issue - 11 months ago

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