Outage in Truphone

IoT Portal - Degraded Performance

Resolved Minor
June 21, 2023 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Truphone has identified an issue with IoT Portal SIM data session authentication. Due to this, some cards under the Suspended/Blocked state may be allowed to temporarily create new sessions as a continuity measure. Our engineering teams are currently troubleshooting this behaviour, and updates will be provided as soon as they're available.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/21/2023 09:36PM

This incident has now been resolved.

IDENTIFIED 11 months ago - at 06/21/2023 06:23PM

Truphone has identified an issue with IoT Portal SIM data session authentication. Due to this, some cards under the Suspended/Blocked state may be allowed to temporarily create new sessions as a continuity measure.

Our engineering teams are currently troubleshooting this behaviour, and updates will be provided as soon as they're available.

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