Minor · 3 months ago · lasted about 3 hours
Truphone has identified an issue with IoT Portal SIM data session authentication. Due to this, some cards under the Suspended/Blocked state may be allowed to temporarily create new sessions as a continuity measure. Our engineering teams are currently troubleshooting this behaviour, and updates will be provided as soon as they're available.
Major · 4 months ago · lasted about 4 hours
Truphone has detected a degradation in the registration success rates in the following countries in South and Central America: Peru, Colombia, Guatemala, El Salvador, Nicaragua, Honduras and Argentina. We have been working with our partners to resolve this issue as soon as possible, and updates will be provided as soon as they're available.
Minor · 4 months ago · lasted 2 days
Truphone has identified an issue that is causing delays in processing Call Detail Records (CDR). This has a direct impact on rule processing and CDRs shown on the IoT Portal UI. We are working to reduce the delay times and updates will be provided as soon as they're available.
Minor · 4 months ago · lasted 1 day
Truphone has detected network registration degraded in Singapore. We're currently investigating this issue with our partners and will provide updates as soon as they are available.
Minor · 5 months ago · lasted about 9 hours
Truphone detected and mitigated a network issue that occurred between 6.48 UTC and 8.28 UTC. This issue is now resolved and affected all services from Truphone during the period, and we are currently monitoring the situation to guarantee the stability of all services.
Major · 5 months ago · lasted about 2 hours
Truphone's Iot Portal is currently unavailable. Our engineering teams are investigating the issue. Updates will be provided as soon as possible.
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