Outage in TSYS Merchant

SEV-3 (Medium) TSYS System Incident - File Transfer Connectivity Issue

Resolved Major
October 06, 2023 - Started 7 months ago - Lasted 23 minutes
Official incident page

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Outage Details

We are aware of an issue with File Transfer SFTP connectivity and we are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Components affected
TSYS Merchant File Transfer Mailbox TSYS Merchant SFTP Mailbox SGS.TSYSACQUIRING.NET
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/06/2023 08:41AM

This incident was resolved when a File Transfer SFTP issue was corrected. Teams will be working on steps for remediation and prevention of future occurrences.

MONITORING 7 months ago - at 10/06/2023 08:30AM

Our teams have implemented a resolution to correct this File Transfer issue.

We will continue to monitor the status and provide regular updates until the situation is verified as resolved.

INVESTIGATING 7 months ago - at 10/06/2023 08:19AM

We are aware of an issue with File Transfer SFTP connectivity and we are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

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