Outage in Tuple

Native client connection issues

Resolved Major
September 25, 2023 - Started 7 months ago - Lasted 38 minutes
Official incident page

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Outage Details

We are currently investigating an issue with clients being unable to connect after a planned production deployment. Ongoing calls appear to be unaffected.
Components affected
Tuple API
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/25/2023 03:46PM

We're fully back online and client connections are succeeding.

INVESTIGATING 7 months ago - at 09/25/2023 03:17PM

We are currently investigating an issue with clients being unable to connect after a planned production deployment.

Ongoing calls appear to be unaffected.

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