Outage in Twilio

SMS Delivery Delays to Multiple Network In Mexico Over A Subset Of Pre-Registered Sender ID

Resolved Minor
January 31, 2023 - Started over 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays to multiple network in Mexico when sending a subset of pre-registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/31/2023 07:28AM

We are no longer experiencing SMS delivery delays to multiple network in Mexico when sending messages over a subset of pre-registered sender IDs. This incident has been resolved.

MONITORING over 2 years ago - at 01/31/2023 05:28AM

We are continuing to observe recovery in SMS delivery delays to multiple network in Mexico when sending messages over a subset of pre-registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING over 2 years ago - at 01/31/2023 03:28AM

We are observing recovery in SMS delivery delays to multiple network in Mexico when sending messages over a subset of pre-registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 2 years ago - at 01/31/2023 01:40AM

We continue to experience SMS delivery delays to multiple network in Mexico when sending messages over a subset of pre-registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 2 years ago - at 01/31/2023 12:54AM

We are experiencing SMS delivery delays to multiple network in Mexico when sending a subset of pre-registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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