Outage in Twilio

SMS Deliver Delays to Multiple US Network via Subset of Shortcode

Resolved Minor
April 26, 2024 - Started 12 days ago - Lasted about 16 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple US Network via Subset of Shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 04/27/2024 07:59AM

We are no longer experiencing SMS delivery delays when sending messages to multiple US network via subset of shortcodes. This incident has been resolved.

MONITORING 12 days ago - at 04/27/2024 06:17AM

We are observing recovery in SMS delivery delays when sending messages to Multiple US Network via Subset of Shortcode.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 04/26/2024 11:32PM

We continue to experience delivery report delays over SMS to Multiple US Network via Subset of short-codes. SMS delivery is not impacted at the moment. We’ll provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 04/26/2024 07:32PM

We continue to experience delivery report delays over SMS to Multiple US Network via Subset of short-codes. SMS delivery is not impacted at the moment. We’ll provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 04/26/2024 05:22PM

After some investigation, we’ve determined that we’re now experiencing delivery report delays over SMS to Multiple US Network via Subset of short-codes. SMS delivery is not impacted at the moment. We’ll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 04/26/2024 04:11PM

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple US Network via Subset of Shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

INVESTIGATING 12 days ago - at 04/26/2024 03:59PM

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple US Network via Subset of Shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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