Outage in Twilio

SMS Delivery Reports Delay to Multiple Networks in the US from a Subset of Shortcodes

Resolved Minor
May 01, 2024 - Started 16 days ago - Lasted about 15 hours
Official incident page

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Outage Details

We are experiencing delays in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 05/02/2024 07:41AM

We are no longer experiencing delivery report delays when sending to multiple networks in the US from a subset of short codes.. This incident has been resolved.

MONITORING 15 days ago - at 05/02/2024 06:50AM

We are observing recovery in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 05/01/2024 11:43PM

We continue experiencing delays in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 05/01/2024 07:42PM

We are still experiencing delays in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 16 days ago - at 05/01/2024 05:42PM

We are still experiencing delays in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 16 days ago - at 05/01/2024 04:43PM

We are experiencing delays in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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