Outage in UKG

[US] Slower employee/manager updates in Request Manager and Digital Process Manager applications // Mises à jour des employés/gestionnaires ralenties dans les applications Request Manager et Digital Process Manager

Resolved Minor
April 17, 2024 - Started 15 days ago - Lasted about 18 hours
Official incident page

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Outage Details

(North American customers hosted on our Atlanta servers only) Updates of manager and employee data are currently being slowed downMonday April 15, 19:20 UTC (21:20 Paris time, 15:20 New York time) on the Request Manager and Process Automation applications. We are expecting the queues to clear in the next few hours. // (Clients Nord-Américains hébergés sur nos serveurs d'Atlanta uniquement) L'actualisation des données des gestionnaires et des employés est actuellement ralentie depuis lundi 15 avril 19:20 UTC (21:20 heure de Paris, 15:20 heure de New-York) sur les applications Request Manager et Digital Process Manager. Nous attendons le désengorgement des files d'attente dans les prochaines heures.
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 04/18/2024 08:28AM

(North American customers hosted on our Atlanta servers only)

all pending updates have been processed since yesterday 17:30 UTC (19:30 Paris time, 13:30 New York time). The situation is back to normal. This incident is considered over. We apologize for the inconvenience.

//

(Clients Nord-Américains hébergés sur nos serveurs d'Atlanta uniquement)

L'ensemble des mise à jour en attente ont été traités depuis hier 17h30 UTC (19:30 heure de Paris, 13:30 heure de New-York). La situation est de nouveau normale. Cet incident est considéré comme terminé. Nous vous prions de nous excuser pour la gêne occasionnée.

MONITORING 15 days ago - at 04/17/2024 02:49PM

(North American customers hosted on our Atlanta servers only)

Updates of manager and employee data are currently being slowed downMonday April 15, 19:20 UTC (21:20 Paris time, 15:20 New York time) on the Request Manager and Process Automation applications. We are expecting the queues to clear in the next few hours.

//

(Clients Nord-Américains hébergés sur nos serveurs d'Atlanta uniquement)

L'actualisation des données des gestionnaires et des employés est actuellement ralentie depuis lundi 15 avril 19:20 UTC (21:20 heure de Paris, 15:20 heure de New-York) sur les applications Request Manager et Digital Process Manager. Nous attendons le désengorgement des files d'attente dans les prochaines heures.

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