Outage in UKG

Request Manager outage - Bad-Gateway error (Prod-TOR customers) /// Incident sur le produit Request Manager - Erreur Bad-Gateway (clients Prod-TOR)

Resolved Major
April 18, 2024 - Started 14 days ago - Lasted about 19 hours
Official incident page

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Outage Details

We are currently investigating an issue with Request Manager receiving a Bad-Gateway error when trying to access the site. Issue noticed around 11:15 AM UTC 18-04-2024 (13:15 PM Paris time, 7:15 AM Eastern Time) // Nous étudions actuellement un problème avec Request Manager recevant une erreur Bad-Gateway lors de la tentative d'accès au site. Problème remarqué vers 11h15 UTC le 18-04-2024 (13:15 PM Paris time, 7:15 AM Eastern Time)
Components affected
UKG Request Manager
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 04/19/2024 08:23AM

We have not observed any side effects since the problem was resolved. This incident is considered closed. We apologize for any inconvenience caused.

//

Nous n’avons constaté aucun effet de bord depuis la résolution du problème. Cet incident est considéré comme terminé. Nous vous prions de nous excuser pour la gêne occasionnée.

MONITORING 14 days ago - at 04/18/2024 04:30PM

A fix has been implemented at approximately (16:00 PM UTC 4-18-2024)
//
Un correctif a été mis en œuvre vers environ (16:00 PM UTC 18-04-2024)

INVESTIGATING 14 days ago - at 04/18/2024 01:11PM

We are currently investigating an issue with Request Manager receiving a Bad-Gateway error when trying to access the site. Issue noticed around 11:15 AM UTC 18-04-2024 (13:15 PM Paris time, 7:15 AM Eastern Time)

//

Nous étudions actuellement un problème avec Request Manager recevant une erreur Bad-Gateway lors de la tentative d'accès au site. Problème remarqué vers 11h15 UTC le 18-04-2024 (13:15 PM Paris time, 7:15 AM Eastern Time)

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