Outage in Ultimate AI

Some Zendesk chat bots are not operational

Resolved Minor
February 28, 2024 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Some bots using Zendesk chat integration are not receiving messages. We are investigating.
Components affected
Ultimate AI Zendesk Chat
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/28/2024 01:38PM

This incident has been resolved.

MONITORING 2 months ago - at 02/28/2024 11:13AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 02/28/2024 10:35AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 02/28/2024 09:59AM

We have identified a small number of bots that are potentially affected and will continue to investigate.

INVESTIGATING 2 months ago - at 02/28/2024 09:35AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 02/28/2024 09:34AM

Some bots using Zendesk chat integration are not receiving messages.
We are investigating.

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