Outage in Ultimate AI

Dashboard sign in issues for some users

Resolved Minor
March 18, 2024 - Started about 2 months ago - Lasted about 5 hours
Official incident page

Need to monitor Ultimate AI outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Ultimate AI, and never miss an outage again.
Start Free Trial

Outage Details

One of the 3rd party components we are working with for displaying the analytics dashboard is misbehaving and sending the user to a page that shows some code, instead of our Dashboard application as expected. While we are working with them to resolve the issue, a workaround would be to visit a page that does not contain any analytics widget, such as https://dashboard.ultimate.ai/privacy-policy If you visit the link above, the Privacy Policy page, you will see all the navigation and will be able to access all the content of the Dashboard, except for the analytics part.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/18/2024 03:07PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/18/2024 12:59PM

We are continuing to work on this issue. We have fixed the failing sign in functionality by redirecting the user into a page which does not load our 3rd party analytics provider. While for some users, the analytics dashboard will not work, they will still be able to use the rest of our UI. We are in communication with the 3rd party analytics provider, and we're also working on a workaround so we can solve it regardless of them.

IDENTIFIED about 2 months ago - at 03/18/2024 10:12AM

One of the 3rd party components we are working with for displaying the analytics dashboard is misbehaving and sending the user to a page that shows some code, instead of our Dashboard application as expected. While we are working with them to resolve the issue, a workaround would be to visit a page that does not contain any analytics widget, such as https://dashboard.ultimate.ai/privacy-policy

If you visit the link above, the Privacy Policy page, you will see all the navigation and will be able to access all the content of the Dashboard, except for the analytics part.

Latest Ultimate AI outages

Messaging service delays - 3 months ago

The easiest way to monitor Ultimate AI and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3154 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime