Advisory: Microsoft Azure Singapore Service Bus resource alert.

Hello Everyone

We have been monitoring the metrics and stability of the uniFLOW Online service for several hours without signs of issues. At this time the operations team will move the status to 'Resolved' but continue to monitor.

Microsoft have extended their recovery period and it is likely this may continue into tomorrow. Please monitor the Azure status page to say current with their recovery efforts.

Once we have completed a full review of the incident we will provide a Post Incident Report, (no longer then 20 business days).

Regards
NT-ware uniFLOW Online Operations

Hello Everyone,

We now are seeing the mobile print returned to normal operations and have place all services back to an 'Operational' state. We will monitor the stability and usage of the system over the next few hours.

Further information will be provided as we move the issue to resolved.

Regards
NT-ware uniFLOW Online Operations

Hello Everyone,

We have successfully transferred affected components into an alternate Azure datacenter. Microsoft has not changed the status on their side, and it might be a long time until services are returned to normal. We will continue to run in the alternate location (within region) until we have a clear confirmation that it is safe to return services.

Operations is monitoring this closely and we can see the new infrastructure slowly processing jobs already. General printing looks to be recovered but mobile printing is still recovering at this.

Important Note: This advisory was original raised with US components accidently selected. This has been rectified and we apologise for any confusion this might have caused. This issue was strictly impacting tenants on our Singapore azure deployment and not the US.

Regards
uniFLOW Online Operations Team.

We are continuing to monitor for any further issues.

Hello Everyone,

With the Microsoft incident still impacting our services we are not able to provide further updates at this time.

https://azure.status.microsoft/en-us/status

We are reviewing and evaluating mitigation options as there is no update or further confirmation from Microsoft when the data centre services will be restored.

Regards
NT-ware uniFLOW Operations.

Hello Everyone,

Microsoft's efforts to restore services are still ongoing. As more of their infrastructure is affected, we are now seeing this impacting uniFLOW Online with confirmation from the field that tenants are affected.

Current reported issues relate to printing, onboarding of tenants / devices and mobile print.

We appreciate your patience and understand that this is not a desirable situation.

Next update will be in 60 minutes or sooner as information is made available.

Regards
NT-ware uniFLOW Online Operations.

Hello Everyone,

To keep you updated, it is now confirmed by Microsoft that they have a major incident occurring within their Southeast Asia data centre. Details can be found directly on the Microsoft Azure Status page below.

https://azure.status.microsoft/en-us/status

From the available telemetry uniFLOW Online is handling the incident well. Requests to affected infrastructure are requeuing, and subsequent attempts are generally processing successfully. It might be seen that there are minor delays or time outs to some functionality.

We will continue to monitor this situation as it develops.

Regards,
NT-ware uniFLOW Online Operations

Hello Everyone

Description:
Microsoft raised an automated email alert on, February 7, 2023 21:03 UTC regarding this detected issue. NT-ware Operations have been closely watching this issue from when it was first reported. We can see within our metrics minor increases in errors reported from the Azure Service, but our testing does not indicate an impact to uniFLOW Online at this time.

Due to the increasing usage of our service as, the business day starts in the region, we will closely watch for any developments.

Required actions:
No action is needed at this time. If you experience an issue with unusual delays or degraded performance with uniFLOW Online, please contact your Canon or Canon Business Partner support representative.

Further updates will be provided as available from Microsoft.

Regards
NT-ware Operations Team.