Outage in Urban Sharing

Issues with unlocking and locking vehicles [Segway]

Resolved Major
April 18, 2024 - Started 15 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We're currently seeing issues with sending and receiving commands to and from Segway vehicles, causing unlocking and locking to fail with timeouts. This is identified as an issue in Segway's API and we're awaiting a fix from them.
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 04/18/2024 05:15PM

The Segway API issues look resolved.

MONITORING 14 days ago - at 04/18/2024 04:29PM

Segway reports that a fix has been implemented

IDENTIFIED 15 days ago - at 04/18/2024 02:31PM

We're currently seeing issues with sending and receiving commands to and from Segway vehicles, causing unlocking and locking to fail with timeouts. This is identified as an issue in Segway's API and we're awaiting a fix from them.

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