Outage in Usersnap

Feedback delivery with enabled AI insights delayed

Resolved Minor
March 27, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

Customers that have AI insights are currently experiencing a delay in feedback processing. No data is being lost, but feedback delivery is delayed.
Components affected
Usersnap Widget + Widget API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/27/2024 12:57PM

Everything is back to normal. Feedback items that failed during this time will be re-enqueued and should arrive shortly.

INVESTIGATING about 1 month ago - at 03/27/2024 11:07AM

Customers that have AI insights are currently experiencing a delay in feedback processing. No data is being lost, but feedback delivery is delayed.

Latest Usersnap outages

Background tasks delayed - 5 months ago
Submitting feedback fails - 11 months ago
Widget downtime - over 1 year ago

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