Outage in Veriff

Our verification engine is experiencing issues

Resolved Major

May 27, 2023 - Started almost 3 years ago - Lasted about 9 hours
Official incident page

Incident Report

Something seems to be up with the verification engine which is causing longer decision time than usual. We are checking it out and will update you shortly. We apologize for any inconvenience this may have caused you.

Components affected

Veriff Verification Decisions Veriff Verification Decisions

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/27/2023 08:47PM

This incident has been resolved. We appreciate your patience.

MONITORING almost 3 years ago - at 05/27/2023 07:58PM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 05/27/2023 03:47PM

A fix has been applied however we are working on a resolution for the previously affected verifications before we match the real-time performance.

MONITORING almost 3 years ago - at 05/27/2023 03:43PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 05/27/2023 02:01PM

We are continuing to work on the fix.

IDENTIFIED almost 3 years ago - at 05/27/2023 01:17PM

We’re working hard to get the fix deployed to live as soon as possible. We regret the inconvenience.

IDENTIFIED almost 3 years ago - at 05/27/2023 12:35PM

We are still working on the fix. We appreciate your patience.

IDENTIFIED almost 3 years ago - at 05/27/2023 11:58AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 05/27/2023 11:42AM

Something seems to be up with the verification engine which is causing longer decision time than usual.
We are checking it out and will update you shortly.
We apologize for any inconvenience this may have caused you.

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