Outage in Vertex

Vertex ECW - Exemption Certificate Wizard - Service Degradation

Resolved Minor
November 06, 2023 - Started 6 months ago - Lasted 34 minutes
Official incident page

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Outage Details

Our monitoring processes indicate some customers are experiencing a service degradation within the Exemption Certificate Wizard. We have identified the issue and are working to implement a resolution. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Components affected
Vertex Exemption Certificate Wizard (ECW)
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/06/2023 09:51PM

This incident has been resolved.

IDENTIFIED 6 months ago - at 11/06/2023 09:19PM

Our monitoring processes indicate some customers are experiencing a service degradation within the Exemption Certificate Wizard. We have identified the issue and are working to implement a resolution. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

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