Outage in Vetspire

Auto-Confirmation Replies Returning Incorrect Response

Resolved Minor
September 15, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Vetspire is aware that clients who respond appropriately to the auto-confirmation text for appointments are receiving a reply that states "We're sorry, this number is for appointment confirmations only. Please call the clinic directly for further assistance." We are working with Twilio to resolve this error and will post updates here.
Components affected
Vetspire API
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/15/2022 05:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 09/15/2022 05:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 09/15/2022 05:01PM

Vetspire is aware that clients who respond appropriately to the auto-confirmation text for appointments are receiving a reply that states "We're sorry, this number is for appointment confirmations only. Please call the clinic directly for further assistance." We are working with Twilio to resolve this error and will post updates here.

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