Outage in VideoAsk
Processing responses and email notifications
Resolved Minor
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Outage Details
Components affected
VideoAsk Website, Web App and videoasksLatest Updates ( sorted recent to last )
This incident has been resolved.
Issue has been resolved.
This delay in processing responses and email notifications was caused by an unusually high volume of text responses, which created a bottleneck in our systems.
Response and email notification processing times should return to normal within several hours.
We are currently investigating an issue related to responses not appearing in the inbox and email notifications not being sent.
Responses that are submitted during this outage should eventually arrive in your inbox. Responses appear to be delayed by 15-20 minutes. Email notifications appear to be delayed by approximately 30 minutes.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue related to responses not appearing in the inbox and email notifications not being sent.
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