Outage in VideoAsk
Processing responses and email notifications
Resolved Minor
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Outage Details
We are currently investigating an issue related to responses not appearing in the inbox and email notifications not being sent.
Components affected
VideoAsk Website, Web App and videoasksLatest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 11/10/2022 09:08AM
This incident has been resolved.
MONITORING
over 2 years ago - at 11/09/2022 10:44PM
Issue has been resolved.
MONITORING
over 2 years ago - at 11/09/2022 08:27PM
This delay in processing responses and email notifications was caused by an unusually high volume of text responses, which created a bottleneck in our systems.
Response and email notification processing times should return to normal within several hours.
INVESTIGATING
over 2 years ago - at 11/09/2022 07:27PM
We are currently investigating an issue related to responses not appearing in the inbox and email notifications not being sent.
Responses that are submitted during this outage should eventually arrive in your inbox. Responses appear to be delayed by 15-20 minutes. Email notifications appear to be delayed by approximately 30 minutes.
IDENTIFIED
over 2 years ago - at 11/09/2022 07:21PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 2 years ago - at 11/09/2022 07:11PM
We are currently investigating an issue related to responses not appearing in the inbox and email notifications not being sent.
Latest VideoAsk outages
Issue with 'Login with Typeform' option to access VideoAsk - 9 months ago
Issue with with uploading & processing videos - about 1 year ago
Users can not log into VideoAsk - over 1 year ago
Typeform login - over 1 year ago
Responses are not appearing in creator inbox - almost 2 years ago
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