Outage in VideoAsk
Responses are not appearing in creator inbox
Resolved Major
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Outage Details
We are currently investigating an issue where responses submitted by a respondent are not appearing in the creator's inbox. This outage is also impacting webhooks and email notifications.
Components affected
VideoAsk Website, Web App and videoasksLatest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 07/05/2023 11:04PM
This incident has been resolved.
MONITORING
almost 2 years ago - at 07/05/2023 07:53PM
A fix has been implemented and we are monitoring the results. VideoAsk should start functioning normally in approximately 30 minutes. Responses and replies that were sent during the outage should appear in your inbox shortly.
INVESTIGATING
almost 2 years ago - at 07/05/2023 06:44PM
We are currently investigating an issue where responses submitted by a respondent are not appearing in the creator's inbox. This outage is also impacting webhooks and email notifications.
Latest VideoAsk outages
Issue with 'Login with Typeform' option to access VideoAsk - 9 months ago
Issue with with uploading & processing videos - about 1 year ago
Users can not log into VideoAsk - over 1 year ago
Typeform login - almost 2 years ago
Service distruption - almost 2 years ago
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