Outage in Vindicia

Production: Chase Paymentech Processing Delays Friday, April 26th, 2024

Resolved Minor
April 27, 2024 - Started 12 days ago - Lasted about 15 hours
Official incident page

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Outage Details

Only Merchants using Chase Paymentech are impacted by this issue. We are experiencing longer than normal processing times for Chase Paymentech some transactions. Vindicia is working with Chase Paymentech to get additional updates. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or email support@vindicia.com.
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 04/27/2024 02:46PM

The issue has been resolved. Chase Paymentech has confirmed that the problem has been rectified on their end.

INVESTIGATING 12 days ago - at 04/27/2024 12:10AM

Only Merchants using Chase Paymentech are impacted by this issue.

We are experiencing longer than normal processing times for Chase Paymentech some transactions.

Vindicia is working with Chase Paymentech to get additional updates.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or email support@vindicia.com.

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