Outage in VMware Carbon Black

ENDPOINT STANDARD API Services degraded performance

Resolved Major
April 02, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Description: Connection to ENDPOINT STANDARD API Services may be unavailable or fail intermittently. Integrations based on ENDPOINT STANDARD API, including SIEM connectors, Two-Factor Authentication, Audit and Remediation(Live Response) and SAML logins, may not function correctly. Customer Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected. Next Update: 60 minutes or upon earlier status change We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue.
Components affected
VMware Carbon Black API Services VMware Carbon Black Audit & Remediation Public API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/02/2024 10:29AM

Our Engineering teams have resolved the issue and all services are operating as expected. This incident is resolved and there will be no further updates.

INVESTIGATING about 1 month ago - at 04/02/2024 09:44AM

Description: Connection to ENDPOINT STANDARD API Services may be unavailable or fail intermittently. Integrations based on ENDPOINT STANDARD API, including SIEM connectors, Two-Factor Authentication, Audit and Remediation(Live Response) and SAML logins, may not function correctly.

Customer Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected.

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

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