Horizon Cloud on Azure: PGDB connectivity issue in EAST US 2 region - After-the-fact notification (Partial Region)

Please be informed that the issue has been resolved.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thank You,
VMware Horizon Communications

We are monitoring the situation and will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team

Microsoft has confirmed that there was an issue with PGDB in East US 2 region which has now been mitigated.
We are monitoring the situation and will keep you informed about further updates.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team

All alerts are now recovered. We are investigating this issue further with Microsoft Azure Team.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team

This is an after-the-fact notification to inform that VMware Monitoring had identified a PGDB connectivity issue on Horizon Cloud on Azure pods hosted in your subscript in Azure EAST US 2 region .

All alerts are now recovered.

Few customers having their Horizon Cloud on Azure Pods in East US 2 region might have observed a slight disruption in services between 14:30 UTC and 15:30 UTC.

We are investigating this issue further with Microsoft Azure Team.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications