Outage in VMware Workspace ONE

Horizon Cloud Service next-gen: Intermittent Errors – Germany (Partial)

Resolved Major
September 15, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Horizon Cloud Service is investigating reports of issues. We will provide more information shortly. Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems. Thanks for your patience. Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved. Thank You, VMware Horizon Communications Team
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/15/2023 03:56PM

The issue is now resolved. We apologize for the inconvenience, and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

MONITORING over 1 year ago - at 09/15/2023 12:45PM

Horizon Cloud Service next-gen and Microsoft have completed actions to remediate the issues and confirm that the services are available.

Horizon Cloud Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Thank you for your ongoing patience and cooperation.

Thank You,
VMware Horizon Communications Team

INVESTIGATING over 1 year ago - at 09/15/2023 11:53AM

Horizon Cloud Service is investigating reports of issues. We will provide more information shortly.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

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