This chart provides user-reported problems for Volusion in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Volusion status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Volusion outages.
Major Resolved · 4 days ago · lasted about 3 hours
Issues With Stripe Payment Captures
We are investigating reports that some merchants are having issues with the capture functionality in Legacy Stripe. This does not affect merchants using Stripe as part of Volusion Payments. We will provide updates as they become available.
Minor Resolved · 12 days ago · lasted about 7 hours
We are currently experiencing some technical difficulties that are causing delays in loading product pages on our website. Our team is working diligently to resolve the issue as quickly as possible and we apologize for any inconvenience this may have caused. We appreciate your patience and understanding during this time. Please be assured that we are doing everything in our power to restore normal service and will keep you updated on the progress.
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Major Resolved · 19 days ago · lasted about 3 hours
Some storefronts experiencing issues
We are receiving reports that some storefronts are experiencing loading issues. We are investigating the issue and will post updates here as they become available.
Minor Resolved · 22 days ago · lasted about 3 hours
my.volusion.com page is not loading.
We are currently investigating reports of a the my.volusion.com page not loading and producing an error message . We will provide further updates as soon as we have them.
Minor Resolved · about 1 month ago · lasted about 6 hours
Rackspace Webmail Login
Our 3rd party mail host Rackspace is currently experiencing issues with their webmail portal, and some of our users may have difficulty logging directly into their mailbox. If your email is hosted with Rackspace, or you have purchased your mailbox from Volusion, please visit Rackspace's status page https://status.apps.rackspace.com/ for further updates. Some users may be able to log into their mailbox at this alternative address https://apps.rackspace.com We will update this page when we can confirm the issue has been resolved.
Minor Resolved · about 1 month ago · lasted about 3 hours
Inaccurate USPS Live Rates
We are receiving reports that the USPS Live Rate integration is not currently returning rates successfully on the storefront. We recommend that merchants using the USPS integration ensure that they have the backup rates configured to be as accurate as possible to ensure that customers are charged for shipping when a USPS shipping method is returned, or temporarily disable any USPS shipping method and use an alternative Flat rate method, or a different carrier until we can confirm this is fully resolved. For more information on configuring backup rates or setting up an alternative shipping method, this article from our helpcenter explains how to configure these settings . https://helpcenter.volusion.com/s/article/Shipping
Maintenance Resolved · about 2 months ago · lasted 2 days
Extreme Weather impacting some of our support services.
Due to extreme weather in central Texas, our Billing and Payments team will not be available for direct support. For Billing related issues please email [email protected] For our merchant services support please email [email protected] Our team will respond to your requests as quickly as possible, and apologize for any inconvenience or delays this may cause.
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