Outage in Vonage

United Kingdom SMS - Degradation for SMS affecting Lycamobile network towards a subset of our Long Virtual Numbers

Resolved Minor
September 19, 2023 - Started about 2 years ago - Lasted 6 days
Official incident page

Incident Report

We are currently observing SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting Lycamobile network. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting Lycamobile network. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/25/2023 01:33PM

This incident has been resolved.

MONITORING about 2 years ago - at 09/25/2023 12:40PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 09/23/2023 09:21AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 09/19/2023 11:35AM

We are currently observing SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting Lycamobile network. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting Lycamobile network.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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