Outage in Vonage

WhatsApp sign-up issue

Resolved Minor
September 29, 2023 - Started over 1 year ago - Lasted 3 days
Official incident page

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Outage Details

Customers are currently experiencing problems when attempting to sign up for WhatsApp: Embedded sign-up - customers cannot sign up Managed sign-up- customers wanting to onboard via the managed process will experience delays The following services have been impacted from 2023-09-29 06:43 UTC: WhatsApp - Embedded signup, Managed sign-up We will update this status as soon as we have more information on this issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/02/2023 03:55PM

This incident has been resolved.

MONITORING over 1 year ago - at 09/29/2023 09:38PM

This issue has been resolved and we are monitoring the results.

Services were impacted between 2023-09-29 06:43 UTC - 2023-09-29 21:15 UTC

The below services have been restored:

NEW WhatsApp for Business Accounts (WABAs) :
Access to create new WABAs has been restored. This includes:

Self-service for direct customers via embedded sign-up
Adding new WABAs through the managed process.
New WABAs can be created
New numbers can be added to WABAs

We will continue to monitor the service during the next few hours and post updates should anything change.

IDENTIFIED over 1 year ago - at 09/29/2023 11:33AM

Customers are currently experiencing problems when attempting to sign up for WhatsApp:

Embedded sign-up - customers cannot sign up
Managed sign-up- customers wanting to onboard via the managed process will experience delays

The following services have been impacted from 2023-09-29 06:43 UTC:
WhatsApp - Embedded signup, Managed sign-up

We will update this status as soon as we have more information on this issue.

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