Service Issue in Voice Platform

We can confirm this problem has been resolved, and all services have been restored.

The following services were impacted from [06-05-2025 20:42] UTC until [07-05-2025 09:31] UTC.

Voice API
In-App Voice
Programmable SIP

Customers may have experienced call drops for both Outbound and Inbound calls using the Voice API during the incident.

Please let support@api.vonage.com know if you continue to experience problems with this.

We have implemented a fix for this issue.

Customers may have experienced call drops for both Outbound and Inbound calls using the Voice API during the incident.

The following services were impacted from [06-05-2025 20:42] UTC until [07-05-2025 09:31] UTC.
Voice API
In-App Voice
Programmable SIP

We will continue to monitor services during the next few hours and post updates should anything change.

We have identified the problem. Issues have been mitigated to prevent further instances of call problems. We are doing testing to confirm what further corrections need to take place. We will update soon once we have a final solution in place. Please reach out to support if there are ongoing voice issues you need to report.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Our monitoring system has alerted us to a potential service issue with our Voice platform.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
Vocie API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.