Outage in Vonage

Expired Verify V2 requests

Resolved Minor

April 17, 2026 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Vonage's Verify V2 service experienced issues that caused delays in email OTP delivery, preventing end-users from completing two-factor authentication verification. The incident lasted approximately 2.6 hours, from 10:33 UTC to 12:05 UTC on April 17th, 2026. Vonage identified and resolved the underlying issue, with early signs of recovery observed before full resolution was confirmed.

Our monitoring system has alerted us to a potential service issue affecting the Verify V2 service. Customers may experience delays in the delivery of email OTP (one-time passcode) messages, which may prevent end-users from completing two-factor authentication (2FA) verification. We are working on this request and we aim to provide an update on our investigation within 1 hour. Please reach out to us at support@api.vonage.com for any questions.

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 04/17/2026 02:00PM

This incident has been resolved.

Please reach out to us at support@api.vonage.com for any questions.

MONITORING 3 days ago - at 04/17/2026 01:00PM

Thank you for your time. We have identified the issue which may have impacted your Verify V2 services and can see early signs of recovery across affected services.

During this incident, customers may have experienced delays in the delivery of email OTP (one-time passcode) messages, which may have prevented end-users from completing two-factor authentication (2FA) verification.

Incident Start Time: 17th April 2026 10:33 UTC
Incident End Time: 17th April 2026 12:05 UTC

We will continue to monitor the incident for any further issues.

Please reach out to us at support@api.vonage.com for any questions.

INVESTIGATING 3 days ago - at 04/17/2026 11:29AM

Our monitoring system has alerted us to a potential service issue affecting the Verify V2 service. Customers may experience delays in the delivery of email OTP (one-time passcode) messages, which may prevent end-users from completing two-factor authentication (2FA) verification.

We are working on this request and we aim to provide an update on our investigation within 1 hour.

Please reach out to us at support@api.vonage.com for any questions.

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