Outage in WatchGuard

2023-12-23 - GLOBAL - Orion is experiencing a data delay

Resolved Minor
December 23, 2023 - Started 5 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We’ve identified and resolved an issue affecting telemetry data in our Orion console, the service is now working normally. The security protection by Endpoints was not impacted. However, there are delays in the telemetry data being displayed. Data restoration will take several hours (approximately 8-10 hours), currently, the platform is displaying data up to 2023-12-22 21:45 UTC. Our next status page update will be at 2023-12-24 01:00 UTC.
Components affected
WatchGuard Incident Generation:::AMER WatchGuard Incident Generation:::EMEA WatchGuard Incident Generation:::APAC
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/23/2023 10:46PM

We are no longer experiencing delays with the telemetry data on the Orion console and this event is now resolved. We apologize for the impact this event has caused, and thank you for your patience.

MONITORING 5 months ago - at 12/23/2023 10:19PM

All data is now available via the Orion console. We will continue to monitor to ensure system stability. We’ll post our next update in 30 minutes, if not sooner. Thank you for your patience.

IDENTIFIED 5 months ago - at 12/23/2023 04:15PM

We’ve identified and resolved an issue affecting telemetry data in our Orion console, the service is now working normally. The security protection by Endpoints was not impacted. However, there are delays in the telemetry data being displayed. Data restoration will take several hours (approximately 8-10 hours), currently, the platform is displaying data up to 2023-12-22 21:45 UTC. Our next status page update will be at 2023-12-24 01:00 UTC.

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