Payment Terminals not Registering

This issue is now resolved

A fix has been implemented and we are continuing to monitor improvements in terminal registration. Please refresh your desktop app (control+shift+R) and re-register your terminal if you're continuing to see issues.

Set Up Payments Terminals: https://www.weavehelp.com/hc/en-us/articles/360061020431-Set-Up-Payments-Terminals

Currently, we have discovered some terminals that are unable to connect to your Weave software. The recommendations for the current issues you are seeing are the following below.

1. Try to refresh to see if your terminal options reappear to connect to your Weave application.
2. If the above doesn't work, re-register the terminal by generating a new pair code on the terminal and then re-register

Set Up Payments Terminals: https://www.weavehelp.com/hc/en-us/articles/360061020431-Set-Up-Payments-Terminals

We are currently investigating reports from customers that Payment Terminals are not registering.