Outage in Webcentral Service

Cloud Hosted Email Issue

Resolved Major

September 05, 2023 - Started 8 months ago - Lasted about 24 hours
Official incident page

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Outage Details

We are aware of an issue affecting some of our email hosted customers. Impacted customers are using the following MX (Mail Exchange) records: mx.partnerconsole.net mx4.partnerconsole.net mx3.partnerconsole.net mx2.partnerconsole.net If you are experiencing email issues and are not familiar with MX records, please give us a call on our 24/7 phone line and we’d be happy help investigate for you. If you are familiar with managing your DNS (Domain Name System), please check your MX records and if they are the same as what’s listed above, please edit your MX records to the following: If you have SpamExpert enabled: mx4.netregistry.net mx.netregistry.net If you have SpamExpert disabled: mx3.netregistry.net mx2.netregistry.net After updating the MX records, it may take a few hours for the them to change over. If you need any support, please contact our customer care team on: Phone: 1300 638 734 International: +61 (2) 7908 0901

Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 09/06/2023 06:50AM

This incident has been resolved.

IDENTIFIED 8 months ago - at 09/05/2023 07:01AM

We are aware of an issue affecting some of our email hosted customers. Impacted customers are using the following MX (Mail Exchange) records:

mx.partnerconsole.net

mx4.partnerconsole.net

mx3.partnerconsole.net

mx2.partnerconsole.net

If you are experiencing email issues and are not familiar with MX records, please give us a call on our 24/7 phone line and we’d be happy help investigate for you.

If you are familiar with managing your DNS (Domain Name System), please check your MX records and if they are the same as what’s listed above, please edit your MX records to the following:

If you have SpamExpert enabled:

mx4.netregistry.net

mx.netregistry.net

If you have SpamExpert disabled:

mx3.netregistry.net

mx2.netregistry.net

After updating the MX records, it may take a few hours for the them to change over.

If you need any support, please contact our customer care team on:

Phone: 1300 638 734

International: +61 (2) 7908 0901

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