Need to monitor xMatters outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including xMatters, and never miss an outage again.
Start Free Trial
We are finalizing the technical solution we identified in October and working through the last of the product and architecture updates required. With the current code freezes in place until the end of the year and a reduced availability of some resources over the upcoming holiday season, our new expected implementation date is early in 2024.
We have identified a solution to this issue that will involve using one of the main Chinese carriers to more directly deliver voice calls to China. We have made significant progress in proving out the technical solution, and are moving ahead with the necessary product updates to adopt this approach. Given our current progress and planning, we expect to have a solution before the end of 2023.
We are currently unable to deliver voice calls to China due to phone providers blocking traffic from multiple sources. We continue to look for a resolution to this issue and are working closely with our suppliers but we cannot provide an estimate of when a solution will be available. Other delivery methods are still able to send notifications to Chinese users and voice calls to other countries in the Asia-Pacific region are unaffected,
For more information, see the accompanying article on the Support site at https://support.xmatters.com/hc/en-us/articles/17026765547547
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 3153 services available
Integrations with
How much time you'll save your team, by having the outages information close to them?
14-day free trial · No credit card required · Cancel anytime