Outage in xsolla

Store issue

Resolved Major
October 05, 2023 - Started 7 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We're investigating this issue and will post an update shortly.
Components affected
xsolla Store
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/05/2023 11:39AM

We can confirm that the issue is now resolved.

It affected about 6% of users from 1:06 a.m. to 3:16 a.m. PDT on October 5th. These users received their purchase with a delay.

We apologize for the impact and thank you for your patience.

MONITORING 7 months ago - at 10/05/2023 10:16AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 10/05/2023 09:47AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 10/05/2023 09:19AM

We're investigating this issue and will post an update shortly.

Latest xsolla outages

Multiple services issue - 6 months ago
Store issue - 10 months ago
Payment Processing Issue - over 1 year ago
Network issue - over 1 year ago
Network issue - almost 2 years ago

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