Outage in YOOBIC

Degraded Performance

Resolved Minor
January 18, 2024 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing degraded performance with our services, which may result in slower response times. Our engineering team is actively investigating the issue and working to improve the performance as quickly as possible. While the degraded performance may impact your experience, rest assured that we are prioritizing the resolution to provide a smoother and more reliable service. Our team is committed to restoring normal performance and ensuring a seamless user experience. We will provide regular updates on this page to keep you informed about the progress of the incident. Please bear with us as we work diligently to address the performance issues and deliver the level of service you expect. Thank you for your understanding and cooperation. We appreciate your continued support as we work towards resolving the degraded performance and enhancing your overall experience.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/18/2024 09:08AM

The incident has been fully resolved and you should be able to use our services.

We understand the impact this incident may have had on your operations, and we apologize for any inconvenience caused.

If you have any lingering concerns or encounter any unexpected issues, please do not hesitate to contact our support team. We are here to assist you and ensure a smooth experience moving forward.

MONITORING 4 months ago - at 01/18/2024 08:58AM

Our engineering team has deployed a fix to resolve the issue and is actively monitoring the results. The services are now back to fully operational status. Further updates will be provided as our team works towards restoring normal service.

INVESTIGATING 4 months ago - at 01/18/2024 08:54AM

Our engineering team is still actively looking into the ongoing incident which is impacting our services. The following services are affected:

- Mobile application
- Web application
- Public API
- Scheduler

We understand the impact this has on your experience and want to assure you that resolving the issue is our top priority. We appreciate your patience and support during this time.

Further updates will be provided as our team works towards restoring normal service.

INVESTIGATING 4 months ago - at 01/18/2024 08:23AM

We are currently experiencing degraded performance with our services, which may result in slower response times. Our engineering team is actively investigating the issue and working to improve the performance as quickly as possible.

While the degraded performance may impact your experience, rest assured that we are prioritizing the resolution to provide a smoother and more reliable service. Our team is committed to restoring normal performance and ensuring a seamless user experience.

We will provide regular updates on this page to keep you informed about the progress of the incident. Please bear with us as we work diligently to address the performance issues and deliver the level of service you expect.

Thank you for your understanding and cooperation. We appreciate your continued support as we work towards resolving the degraded performance and enhancing your overall experience.

Latest YOOBIC outages

Partial Outage - 6 months ago
Degraded Performance - 10 months ago
Major Outage - 10 months ago

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