Number of Incidents
0 outages
Since last incident
403 days
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Minor · about 1 year ago · lasted about 1 hour
Yotpo L&R Service interruption
Overall Description of the issue and Affected Services: The Yotpo Admin might be inaccessible Business Impact: The Yotpo Admin might be unavailable. We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team
Minor · about 1 year ago · lasted 7 minutes
Yotpo L&R Service interruption
Overall Description of the issue and Affected Services: We are currently experiencing an issue with processing new orders into the Loyalty admin Start Time: July 23, 2022 07:08 UTC Business Impact: - Customers are not being rewarded point for new orders - New orders are not arriving in the loyalty admin We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Minor · about 1 year ago · lasted about 1 hour
Yotpo L&R Degraded Service - Shopify Only
Overall Description of the issue and Affected Services: We are currently experiencing an issue with Shopify where our on site modules are not able to identify the logged in customer. Start Time: July 13, 2022 13:05 UTC Business Impact: - Customers cannot make redemptions - Customers cannot complete campaigns that require manual input on the earning points module such as code entry, social media share/visit, or enter birthday - Customers cannot check their points balance Points for purchases and order processing is still functioning normally on Shopify We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Minor · over 1 year ago · lasted 39 minutes
The L&R admins are currently experiencing a downtime. They are currently not accessible.
Minor · over 1 year ago · lasted about 1 month
Yotpo L&R Service Interruption
Overall Description of the issue and Affected Services: We are currently experiencing instability with our API endpoints. Some calls may return with a 500 error back. Our R&D team has identified and issue and currently working on implementing a fix Start Time: February 15th, 2022 13:20 UTC Business Impact: - Delay of incoming customer and order data - Customers may be unable to make redemptions - Webhooks are also not consistently sending out after a customer's action We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Minor · over 1 year ago · lasted about 2 months
Referral Share Links Redirect Issue
Overall Description of the issue and Affected Services: We are currently experiencing issues with the redirect of the referral share links. Start Time: February 4th, 2022 22:00 GMT+2. Business Impact: - Customers will not be redirected to the specified landing pages of the referral program. We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
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