Outage in Zaptec

Missing OCPP-messages

Resolved Minor
February 25, 2024 - Started 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We are receiving reports of some OCPP-messages not going through. This may result in issues starting to charge your vehicle. We are currently investigating. ---------------------------- What is OCPP? OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard.
Components affected
Zaptec OCPP
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/27/2024 08:29AM

This incident has been resolved.

MONITORING 2 months ago - at 02/26/2024 02:23PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 02/26/2024 11:21AM

We are still continuing to investigate this issue.

INVESTIGATING 2 months ago - at 02/25/2024 07:35PM

We have received reports of some OCPP messages not going through. We are investigating the behavior of our systems and will update as soon as we find a root cause of the issue.

----------------------------

What is OCPP?
OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard.

INVESTIGATING 2 months ago - at 02/25/2024 06:26PM

We are receiving reports of some OCPP-messages not going through. This may result in issues starting to charge your vehicle.

We are currently investigating.

----------------------------
What is OCPP?
OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard.

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