Outage in Zaptec

OCPP disconnections

Resolved Minor
April 23, 2024 - Started 12 days ago - Lasted about 4 hours
Official incident page

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Outage Details

There was a data corruption incident today that led some customers’ installations to lose the URL specifying connectivity to their OCPP central system. This led the OCPP connections to be dropped. We are currently working on restoring this data.
Components affected
Zaptec OCPP
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/23/2024 08:04PM

Restore is complete and the OCPP configuration data should be restored to all installations.

IDENTIFIED 12 days ago - at 04/23/2024 06:35PM

We are still working on restoring the OCPP connections.

IDENTIFIED 12 days ago - at 04/23/2024 05:35PM

We are still continuing to work at restoring the OCPP connections.

If you have the ability of re-setting the OCPP URL, this will also re-establish the OCPP connection.
How to do this, is well described in the first steps of this guide: https://help.zaptec.com/hc/en-001/articles/12771090871825-Connecting-your-Zaptec-Installation-to-an-OCPP-Server

IDENTIFIED 12 days ago - at 04/23/2024 04:22PM

We are continuing to work at restoring the OCPP connections.
Our aim is to restore this as soon as possible, but if you have the ability of re-setting the OCPP URL, this will re-establish the OCPP connection.
How to do this, is well described in the first steps of this guide: https://help.zaptec.com/hc/en-001/articles/12771090871825-Connecting-your-Zaptec-Installation-to-an-OCPP-Server

IDENTIFIED 12 days ago - at 04/23/2024 03:50PM

There was a data corruption incident today that led some customers’ installations to lose the URL specifying connectivity to their OCPP central system. This led the OCPP connections to be dropped. We are currently working on restoring this data.

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