Outage in Zenfolio

Zenfolio Loading/Timeout Errors

Resolved Major
July 19, 2023 - Started 10 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Zenfolio sites are currently experiencing delays loading and timeout errors. This may be seen with uploading and downloading images, order processing, login, and with general website navigation. Our team is looking into this as the highest priority. We’ll provide updates once we have more information. You can reach our Support team by emailing us at support@zenfolio.com. Thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/20/2023 04:27AM

Thank you for your patience, after continued monitoring, and no further issues detected we have now closed this issue.

MONITORING 10 months ago - at 07/19/2023 10:30PM

Zenfolio engineers continue to monitor results from the earlier fixes that were implemented and all systems are operational at this time. If you run into an issue that could be related to this incident, please reach our Support team by emailing us at support@zenfolio.com.

IDENTIFIED 10 months ago - at 07/19/2023 09:30PM

We've put in place a fix for Zenfolio sites and are monitoring the results. Our teams continue to work on the issue affecting Zenfolio Classic sites. We greatly appreciate your continued patience, and we'll provide further updates as soon as we have more information.

INVESTIGATING 10 months ago - at 07/19/2023 08:35PM

Additionally, our teams are looking into new reports of sites not loading or displaying an error message for our Zenfolio platform. We will provide updates as we have additional information. Thank you for your continued patience.

IDENTIFIED 10 months ago - at 07/19/2023 07:57PM

Zenfolio engineers have identified the issue causing delays and timeouts when loading photographers' sites. The teams continue to work to resolve the issue as quickly as possible. We’ll provide updates once we have more information. You can reach our Support team by emailing us at support@zenfolio.com. Thank you for your patience.

INVESTIGATING 10 months ago - at 07/19/2023 07:20PM

Zenfolio sites are currently experiencing delays loading and timeout errors. This may be seen with uploading and downloading images, order processing, login, and with general website navigation. Our team is looking into this as the highest priority. We’ll provide updates once we have more information. You can reach our Support team by emailing us at support@zenfolio.com. Thank you for your patience.

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