Number of Incidents
1 outages
Since last incident
13 days
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Major · 13 days ago · lasted about 17 hours
We are currently investigating reports of extended loading delays and "Connection Time Out" errors that are affecting account logins, website viewing, and image uploads. Our engineers are investigating this as a top priority. As soon as we have additional updates to share, we will post another update here. Thank you for your patience while we work to resolve this.
Minor · about 1 month ago · lasted about 6 hours
We have been alerted by PayPal regarding an ongoing system issue they are currently addressing. Please refer to the official PayPal status page: https://www.paypal-status.com/incident/production. We will provide updates as more information becomes available. Please note that this issue is currently impacting users who have connected PayPal as their payment method on Zenfolio.
Major · 2 months ago · lasted about 9 hours
Zenfolio Loading/Timeout Errors
Zenfolio sites are currently experiencing delays loading and timeout errors. This may be seen with uploading and downloading images, order processing, login, and with general website navigation. Our team is looking into this as the highest priority. We’ll provide updates once we have more information. You can reach our Support team by emailing us at support@zenfolio.com. Thank you for your patience.
Minor · 3 months ago · lasted about 12 hours
Degraded performance of generating images
We have identified the cause and are working on the solution, but there will be continued slowness for the next few hours
Major · 3 months ago · lasted about 2 hours
Unable to Checkout Successfully on Classic Websites
Our team is currently investigating issues that are occurring during checkout via the shopping cart on Classic Sites. We appreciate your patience.
Minor · 3 months ago · lasted about 9 hours
Video Playback Errors on Classic Sites
We are aware of reports regarding playback errors affecting videos on Zenfolio Classic sites. Our engineers are actively working on resolving this issue as a high priority. We sincerely apologize for the inconvenience caused and appreciate your patience as we diligently work towards a solution. We will continue to provide updates as soon as new information becomes available.
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